Bite-sized Learning: Focus on your clients to drive growth in your business
There are a plethora of juicy benefits to be gained from building strong relationships with your clients: increased customer loyalty, a better brand image and a competitive advantage, to name just a few.
This Bite-sized Learning session will show you how to focus on your clients and drive growth in your business. Using group discussions, case studies and self-assessment tools, you’ll learn how to manage and measure your client relationships more effectively, so you can differentiate yourself from your competitors and develop an army of loyal customers.
You’ll learn how to create a client-centric culture in your business and ensure consistent and positive client experiences across all touchpoints. And you’ll discover how you can evaluate and continuously improve your client relationships, so your business can thrive over the long-term.
What this Bite-sized will cover:
• The key metrics and data you need to measure client relationships.
• Communication strategies for managing effective client relationships.
• How to sustain strong relationships with clients over the long term.
• Practical tools and strategies to apply to your own business.
In our tough economic climate, with businesses feeling the pinch from interest rates and inflation, it’s even more important to focus on your customers and give them a great experience. Don’t miss this opportunity to find out how!
Professionals who are looking for new ways to differentiate their businesses, by providing exceptional customer service, building strong client relationships and driving customer loyalty.
Annabel Dunstan is an experienced business leader, author and consultant who has spent her career helping businesses grow through effective client relationship management and employee engagement.
She is the Founder and CEO of Question & Retain (Q&R), a Brighton and London based insights consultancy that specialises in measuring and managing client and employee relationships to drive growth for businesses.
Copy by www.laurenpsyk.co.uk
Thanks to our sponsor: Sussex Innovation
The Catalyst Team is made up of University of Sussex graduates able to deliver a wide array of business related projects, with the supervision and strategic insight of the senior management team. Based at the Sussex Innovation Centre we offer growing companies the most flexible, and risk free way to tackle their ‘to-do list’.
What’s the refund policy? Places are limited, and events are usually oversubscribed. Please give two working days’ notice via email for a refund* or you’ll be required to pay for your place in full.
*Eventbrite booking fees are non-refundable unless the event is cancelled or there are duplicate charges.
Can I attend if I am not a member of the Chamber? If you have never been a member of the Chamber you can book and join as a guest at two of our events (just one Chamber Breakfast). After this, you will need to join the Chamber to enjoy the benefits of membership. If you’d like to join the Chamber you can find out more on our website.
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